Bilingual On-site Customer Support Associate - Houston. TX Join to apply for the Bilingual On-site Customer Support Associate - Houston. TX role at BlueGrace Logistics Continue with Google Continue with Google Bilingual On-site Customer Support Associate - Houston. TX 1 week ago Be among the first 25 applicants Join to apply for the Bilingual On-site Customer Support Associate - Houston. TX role at BlueGrace Logistics Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Job Summary Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B. Job Summary Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B. This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation. What does a typical day look like? Serving inbound customer requests from designated high freight spend accounts Communicating with carriers on behalf of the customers Answering phones and responding to emails Proactively tracking shipments and recommending solutions for delayed shipments Identify the best transit solution based on the specific shipment requirements Building strong relationships with customers Develop and Maintain relationships with local terminals in efforts to reduce service failures Scheduling pickups and delivery appointments Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement Following up on all unconfirmed or rejected pickup requests Maintain detailed and organized documentation of all service failures What are we seeking? Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication Experience working in a CRM and TMS system a perk Excellent written and verbal communication Ability to calculate percentages, formulas and use spatial reasoning Proficient in Excel Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Transportation, Logistics, Supply Chain and Storage, Truck Transportation, and IT Services and IT Consulting Referrals increase your chances of interviewing at BlueGrace Logistics by 2x Sign in to set job alerts for “Customer Support Associate” roles. Continue with Google Continue with Google Continue with Google Continue with Google Customer Service Representative - State Farm Agent Team Member Houston, TX $35,000 - $65,000 5 months ago Coffee Concierge (Customer Service Representative) Customer Service Representative - WORK FROM HOME Showroom Customer Service Representative Airline Customer Service Representative at Houston International Airport (IAH) - $15/hr Future Opening: Customer Service Representative - State Farm Agent Team Member Houston, TX $30,000.00 - $60,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member Alvin, TX $45,000.00 - $55,000.00 6 months ago Customer Service Representative (Houston, Texas, United States, 77092) Customer Service & Logistics Representative Houston, TX $52,000 - $58,000 18 hours ago Customer Service Representative - Part Time (Remote) Customer Service Representative - State Farm Agent Team Member Cypress, TX $37,000 - $65,000 5 months ago Member Customer Service Representative - Trotter We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr BlueGrace Logistics
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