Customer Service Representative Job at Konnect Resources, LLC, El Centro, CA

QkVDV2F3RmNKYW1BdTZKVEFhOHVoQ1llYXc9PQ==
  • Konnect Resources, LLC
  • El Centro, CA

Job Description

Job Title: Customer Care Representative

Location: El Centro, CA (100% Onsite)

Schedule: Monday – Friday, 5:00 AM – 1:30 PM

On-call Requirement: Must be available 24/7 to answer calls and coordinate with ports, including weekends if needed

Pay Range: $22.00 – $27.00 per hour

Employment Type: Temp-to-Hire

Citizenship Requirement: Must be a U.S. Citizen or Permanent Resident

About the Company:

This established logistics provider specializes in transportation and terminal services with a focus on safe, compliant, and customer-centric operations. With a long-standing reputation in the industry, the organization is committed to fostering strong partnerships, innovative solutions, and dependable service. The company supports professional growth and values employees who demonstrate initiative, accountability, and a passion for exceptional customer care.

Position Summary:

The Customer Care Representative is responsible for accurate order entry and proactive communication with both internal departments and external customers. This individual plays a critical role in ensuring logistics operations run smoothly by managing documentation, coordinating schedules, and resolving service-related issues.

Key Responsibilities:

  • Serve as the primary contact for assigned customers; handle order intake, scheduling, logistics planning, and issue resolution.
  • Maintain professional and courteous communication, representing the company with integrity.
  • Interface with customer ERP systems (e.g., SAP) to process and monitor orders.
  • Coordinate shipments and requirements with internal teams (Transportation, Transloading, Depot, etc.).
  • Prepare and distribute all documentation necessary for operational departments.
  • Track shipments using GPS software; ensure timely follow-up and status updates.
  • Generate material handling invoices; ensure accuracy and maintain customer inventory records.
  • Provide Proof of Delivery (POD) and other supporting documentation as requested.
  • Oversee the transportation documentation process, including rating, data entry, and billing.
  • Provide monthly inventory reports per customer specifications.
  • Assist in general administrative tasks and serve as a backup for terminal supervisors.

Qualifications:

  • High School diploma or equivalent required.
  • Bilingual (English/Spanish) preferred; must possess excellent verbal and written communication skills.
  • Strong organizational, problem-solving, and multitasking abilities.
  • Detail-oriented with the ability to manage shifting priorities in a fast-paced environment.
  • Proficient in Microsoft Office and experience working with ERP systems.
  • Ability to maintain professionalism when interacting with customers and internal teams.

Physical Requirements:

  • Must be able to work in an active office environment for extended periods.
  • Ability to work non-standard hours and be on-call as business needs dictate.
  • Must be able to sit for long periods and use a computer continuously.

Job Tags

Hourly pay, Permanent employment, Temporary work, Shift work, Monday to Friday,

Similar Jobs

Visa

Director - DPS Implementations National Team Job at Visa

 ...Essential Functions: Serve as a Program Manager for implementation services provided to Wells Fargo Primarily responsible for DPS implementations but will also have oversight responsibilities for all project activities for Wells Fargo Understand the Wells Fargo... 

Health Advocates Network - Nursing

Travel MedSurg/Telemetry Registered Nurse - $1,707 per week Job at Health Advocates Network - Nursing

 ...Health Advocates Network - Nursing is seeking a travel nurse RN Med Surg / Telemetry for a...  ...07/2025~ Duration: 13 weeks ~36 hours per week ~ Shift: 12 hours, nights ~ Employment...  ...-term travel contracts to local and per diem assignments and more, we are here to get... 

Northern Clearing Inc.

Farm Manager Job at Northern Clearing Inc.

 ...Job Description Job Description Farm Hand Laborer - White River Ag Products White River Ag Products, located in Mason, WI, is looking...  ...required. The individual must demonstrate the ability to work independently and be self-sufficient. This position will be required... 

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...Route and detention pay. ~$1,500 sign-on bonus for experienced drivers. Qualifications Valid Class A Commercial Drivers...  ...gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background... 

Visby Medical

Manager of Clinical Affairs Job at Visby Medical

 ...Manager Of Clinical Affairs Visby Medical is an ambitious, well-funded late-stage biotech startup. Driven by a belief that infectious disease diagnosis should be quick, accurate, and accessible to all, Visby has developed the world's first single-use PCR platform that...