Job Description

Company Overview

At Fulfil, we’re on a mission to transform how high-growth e-commerce and retail brands operate at scale. Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management—powering the operational backbone for leading merchants like Mejuri, HexClad and The Ridge. With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow

Role : ERP Implementation Associate

We’re looking for an ambitious, early-career ERP Implementation Associate who wants to learn by doing—working alongside the sharpest operators in modern commerce and taking real ownership from day one. This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world. You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform. And yes—you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us

Location: Hybrid – Miami or New York (in-office 3x/week)

Type: Full-Time

Travel: Up to 50% across North America & UK

What You’ll Do:

• Support the onboarding of new merchants by helping configure and launch their operations on Fulfil
• Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship
• Own specific workstreams and deliverables within larger implementation projects
• Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.)
• Use AI tools like ChatGPT and Claude to streamline configuration and documentation
• Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live
• Travel on-site to work directly with customers, understand their operations, and build deep context
• Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation
• Grow into a full-stack implementation consultant—fluent in both business problems and technical solutions

We’re Looking for Someone With

• 1–3 years of full-time experience, ideally in a customer-facing role—internships, campus work, or support roles all count.
• Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces.
• Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions.
• Takes initiative and follows through—comfortable working independently, asking the right questions, and keeping things moving.
• Motivated to grow fast, improve continuously, and raise the bar for themselves and the team.
• Thinks creatively and isn’t afraid to experiment when there’s no obvious answer.
• Leans in when the work gets intense—especially when it's in service of a great outcome for the team or the merchant.
• Excited by the idea of using modern tools (ChatGPT, Slack, Zapier, GSuite) to move faster and work smarter.
• Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK.

Nice to Haves:

• Took courses in supply chain, accounting, finance, or operations
• Have used Shopify, Amazon Seller Central, or marketplaces
• Have worked with eCommerce merchants or understand DTC brands
• Have played with automation or AI tools on your own (we’d love to hear how)

You Shouldn’t Apply If

• You prefer routine tasks over end-to-end ownership of solutions
• You’re uncomfortable with fast-paced environments where accountability is high
• You avoid digging deeply into problems
• You aren’t ready to lead projects or help others

🚨 Please note we’ll only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count!

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