Job Description

Location: All locations for full time CSR roles

Department: LPG, Outpatient Rehab, and Outpatient Registration offices

Work Type: Full Time

Shift: Shifts vary depending on location

Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour

🌟 Join the Heart of Healthcare as a

Medical Office Customer Service Representative
Full-Time | Patient-Facing | Across Southwest Florida

💚 Be Valued for Being You.

At Lee Health, its all about you your compassion, your voice, your individuality. We believe every team member brings something special, and we celebrate that. When you join us, youll be seen, supported, and empowered to make a real difference every day.

💬 About the Role:

Were hiring Customer Service Representatives (CSRs) to work face-to-face with patients in our busy outpatient offices. If youre empathetic, a strong communicator, and energized by fast-paced environments , youll thrive here.

No healthcare experience? No problem. If you love helping others and know how to provide excellent service, well give you the training to succeed.

🩺 What Youll Do:

• Welcome patients with warmth and kindness

• Guide them through check-in, check-out, and scheduling

• Update records accurately and assist with general inquiries

• Be the first impression of compassionate careand often, the reason they feel seen and supported

📍 Where Youll Work:

We have full-time openings at Lee Physician Group practices in:
Fort Myers Cape Coral Naples Bonita Springs Estero

🕘 Schedule:

• Full-time only , Monday through Friday

• Available shifts between 6:30 AM 7:00 PM

• Most offices follow a consistent 5-day, 8-hour schedule

• Weekly schedules provided in advance

💵 Compensation & Benefits:

• Pay Range: $15.64 $18.75/hour

• Full Benefits Package: Medical, Dental, Vision

• 401(k) Match up to 5%

• Paid Time Off & Wellness Perks

• Tuition Reimbursement (after 90 days)

• Training Provided + Career Growth Opportunities

🎯 Youre a Great Fit If You:

• Communicate clearly and kindly

• Have a high level of empathy and patience

• Love face-to-face interaction and being on the move

• Thrive in fast-paced, high-volume environments

• Want to start a long-term career in healthcare helping others

💼 How to Apply:

• Submit an up-to-date resume with job dates

• Answer all pre-screening questions

• Be prepared for a video interview via WebEx

• Dress professionallyyour first impression matters!

Why Lee Health?

Were one of Southwest Floridas most respected healthcare systemsand we know our success starts with valuing YOU . At Lee Health, youre more than your job title. We see your heart. We support your growth. We celebrate your unique impact.

🚀 Ready to bring your whole self to work?

Apply now to start your career at Lee Healthwhere youre valued for being YOU.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers

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