Job Description

About The Role:

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Senior Manager, Special Asset to join our team. This role will provide leadership and oversight for managing, recovering, and optimizing distressed or at-risk assets within ARC's customer portfolio and payment platforms. You will work cross-functionally to safeguard ARC and stakeholder interests by analyzing financial risks, developing risk mitigation and/or strategic recovery plans, and maintaining strong relationships with at risk entities. This role will review, recommend, and assist in implementing improvements to ARC's current risk mitigation strategies specific to fraud tools, methodologies, risk triggers, financial health oversight, and rule sets, ensuring alignment with airline and payment industry changes and emerging trends. You will use deep subject matter expertise in financial, credit, and counterparty analysis, a deep understanding of legal and bankruptcy procedures, and savvy negotiation skills to manage complex situations with a focus on recovering maximum value from troubled assets while adhering to regulatory guidelines. Additionally, this role will work closely with ARC's Agency Risk, Legal, Product, Customer Engagement, Settlement, Analytics, Finance, and Technology teams to help build and maintain a Financial Standards Program that supports ARC's ability to provide products and services while protecting ARC's cash resources. You will maintain a deep understanding and direct involvement with all high-impact accounts, ensuring regular communication with ARC's partners, customers, and internal stakeholders including regular updates to the executive team on known risks and mitigation practices. You will work independently or as part of a team and help facilitate and foster collaboration across various departments at ARC, as well as at airlines, agencies, and other ARC customers.

What You'll Get To Do:

1. Identify early warning signs of financial instability or operational concerns specific to ARC business partners, and particularly, its customers by reviewing credit worthiness, determining risk tolerance, and implementing risk mitigation strategies for multi-million-dollar contracts.
2. Provide direction, management, and accountability for members of the Risk Management Team. Actively motivate, challenge, and mentor team members to develop skills and capabilities for professional success, while identifying opportunities for growth. Continually build the talent pipeline, working with HR to effectively source talent.
3. Develop and implement remediation and recovery strategies for at-risk assets, including restructuring payment terms, suspension, or termination of services.
4. Assess the financial health and operational risks of customers by leveraging financial statements, transaction patterns, and other data to develop internal creditworthiness ratings and guidelines to be used by ARC in assessing customer risk.
5. Work closely with internal stakeholders to align risk models and thresholds with business objectives.
6. Understand and monitor market and business trends that may present changes in the risk environment for any of ARC's products and services, including impacts to customers, and develop strategies to proactively address these risks. Communicate strategies to ARC's executive team.
7. Complete written credit reviews and other technical analyses of counterparties and develop clear recommendations with well-supported rationale.
8. Conduct interviews or audits, either on-site or via virtual calls, to thoroughly evaluate potential risks. Engage with customers to negotiate risk remediation measures in partnership with the ARC product and Customer Engagement teams.

You'll Bring These Qualifications:

• Bachelor's degree in finance, accounting, risk management or related field, or equivalent work experience in a similar field.
• 7+ years of experience managing a risk portfolio involving high-risk entities and complex transaction preferred.
• 5+ years of banking and finance experience, preferred.
• 3-5 years leadership experience, preferred.
• Ability to work independently on a diverse caseload and be self-driven, resulting in developing investigative and analytical strategies, documented conclusions, recommendations, and actions.
• Adaptable to changing work requirements.
• Demonstrated analytical and research skills including experience analyzing and manipulating large amounts of transactional data to support auditing and statistical sampling techniques.
• Experience in the process of analyzing financial data to identify trends or relationships to inform conclusions about the data.
• Demonstrated ability to document business requirements for new or enhanced SQL queries and Tableau dashboards.
• Excellent planning, time management, organizational, and self-management skills.
• Proficient in Microsoft Office Excel, Salesforce (CRM) and Tableau or similar Business Intelligence programs to develop and manage complex databases.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal.
• Excellent verbal and written communication skills.

What We Can Offer You:

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

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