Manage daily helpdesk tickets and provide update on current tasks.
Provide inputs and participate in planning for the server and storage team.
Handling support tasks and related escalations.
Handling various requirement details from various business units, and documentation.
Handling Disaster Recovery steps for data centers that comprises of storage, compute, network and virtualization technologies.
Demonstrate knowledge of executing Disaster Recovery and Business continuity steps.
Demonstrate knowledge of Backup, VMWare, Windows Active Directory, Patching, Antivirus, Linux, and Cloud technologies.
Ability to handle verbal and written communication to both technical and non-technical groups.
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Experience with using ServiceNow to handle workflow and ticket request | Required | 7 | Years |
| Experience executing Disaster Recovery and Business continuity steps. | Required | 7 | Years |
| Experience with Backup, VMWare, Windows Active Directory, Patching, Antivirus, Linux, and Cloud technologies. | Required | 7 | Years |
| Ability to handle verbal and written communication to both technical and non-technical groups. | Required | 7 | Years |
| No. Question | |
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | All work must be completed on-site. Do you agree to this requirement? |
| Question3 | Your candidate must be able to attend an in-person interview. Do you agree to this requirement? |
| Question4 | What is your candidate's email address? |
| Question5 | How soon can your candidate start if selected for this opportunity? |
| Question6 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question7 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question8 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question9 | Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement? |
| Question10 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question11 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |
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