Job Description
Retail Store Manager – WATERTOWNJob Summary
We are looking for a passionate and customer-focused Retail Store Manager to lead our store team in delivering exceptional service and creating meaningful experiences. This role requires a hands-on leader who thrives in a dynamic retail environment, inspires their team, and is deeply committed to our values: delivering value, showing compassion for others, striving for excellence, and enriching lives through the best retail experience possible.
Key ResponsibilitiesCustomer Experience – Guided by Our Values- Champion the customer journey by building lasting relationships and delivering value through every interaction.
- Strive to understand each customer’s unique needs, guiding them to the right footwear and apparel solutions that fit their lifestyle.
- Ensure every customer leaves feeling enriched, understood, and confident in their purchase.
- Promote a store culture that reflects our values of compassion, excellence, and service.
- Lead, mentor, and work alongside your team to deliver exceptional customer service at all times.
- Foster a collaborative environment where team members are motivated, engaged, and aligned with our purpose.
- Provide consistent coaching, feedback, and recognition to help your team grow professionally and personally.
- Partner with the General Manager to support overall store leadership, strategy, and performance.
- Serve as the store expert in product knowledge, staying up to date on the latest footwear and apparel offerings, technologies, and customer solutions.
- Educate your team on proper shoe fitting techniques to ensure every customer receives personalized comfort and support.
- Demonstrate a thorough understanding of company operations, policies, and procedures, and ensure these are executed consistently throughout the store.
- Continuously train and empower staff to deliver best-in-class customer experiences through informed, thoughtful recommendations.
- Manage your section of the store with pride, ensuring it is clean, organized, and customer-ready at all times.
- Ensure product is well-merchandised with the customer in mind, reflecting thoughtful presentation and strategic placement.
- Maintain inventory accuracy by following company standards and regularly reviewing stock levels.
- Assist in creating and managing staff schedules to ensure efficient coverage and smooth daily operations.
- 3+ years of retail leadership experience, preferably in apparel or footwear.
- Proven ability to lead, inspire, and develop high-performing teams.
- Strong customer service orientation with a passion for helping others.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage time effectively in a fast-paced retail environment.
- Comfortable working a flexible schedule, including evenings, weekends, and holidays as needed.
- A purpose-driven culture where your leadership makes a real difference.
- Opportunities for advancement and professional development.
- Competitive salary and performance-based incentives.
- Employee discounts and other benefits.
- Base salary range: $45,000–$55,000 per year, depending on experience and qualifications.
- Typical schedule includes 1–2 closing shifts per week.
- Consistent weekday off to support work-life balance.
- Alternating weekends to ensure fair and flexible scheduling.
- Average workweek of approximately 41 hours.
Compensation details: 45000-55000
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