Job Description

JOB TITLE: Sales Support and Marketing

Woodwright Hardwood Floor Co., LLC. Dallas, Texas.

JOB DESCRIPTION: Initiate, coordinate, and execute sales support for architectural + design (A+D) r epresentatives and project managers. Serve as initial contact for all callers and visitors to Woodwright.

Marketing and Social Media involvement.

WORK LOCATION AND ATTENDANCE : The Sales Support position is designated as an in-office role and is not eligible for remote or work-from-home arrangements. Due to the nature of the responsibilities associated with this position, including on-site collaboration, use of specialized equipment, client interactions, receiving visitors, office deliveries, etc., an in-person presence at the workplace is required. Employees in this role are expected to adhere to the organization's on-site attendance policies and perform their duties at the designated work location during business hours.

DUTIES AND RESPONSIBILITIES – SALES SUPPORT: (95% effort)

• Support the sales team in tracking direct sales and turnkey leads, opportunities, and follow-ups.
• Manage assembly and distribution of sales information and product samples as part of follow-up to specific sales calls, either in response to cold calls or at the direction of the A+D Reps.
• Assist the sales team with scheduling appointments, activities and administrative tasks.
• Maintain accurate records in Pipedrive CRM.
• Coordinate and send out pre-travel email campaigns on behalf of traveling A+D reps, securing attendance.
• Research and create calendar events for national American Institute of Architects (AIA) and International Interior Design Association (IIDA) events that will enhance market branding of Woodwright through community events and opportunities.
• Reconcile lead gen data collected. Research and filter company information into Pipedrive CRM.
• Utilize LinkedIn Sales Navigator to identify prospects, industry postings and engagement on behalf of A+D reps.
• Coordinate trade show and other event participation as required.
• Assist with social media content creation and posting.
• Assist with creating, editing and posting of blogs, You Tube videos, and direct email campaigns.
• Acquire and curate project photography. Interface with photographers to acquire photography of finished projects for marketing purposes.
• Assist with curation, coordination and PowerPoint production of internal photo display for monthly company safety meetings.
• Prepare the showroom for events by arranging tables, chairs, food and beverage. Return showroom space to idle condition after an event, refrigerate, distribute or dispose of remaining food and beverage items.
• Organize and coordinate food and beverages when required.
• Exercise considerable judgement and discretion in handling sales-related inquiries.
• Compose and distribute professional correspondence and e-mails using individual initiative and as assigned.
• Perform general clerical duties including but not limited to filing, photocopying, and handling regular mail.
• Proactively establish and maintain a highly organized filing system, correspondence and other records.
• Generate and edit spreadsheets, including formulas, formatting and graphs.
• Create and edit reports and slide presentations using Word and PowerPoint respectively.
• Assist in development and implementation of departmental systems and procedures as needed.
• Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
• Assist with special projects as assigned.
• Perform other duties as assigned by A+D representative(s), Project Manager(s) or Management.

DUTIES AND RESPONSIBILITIES – VISITOR ENGAGEMENT: (5% effort)

• Greet and welcome visitors in a professional and friendly manner.
• Answer and handle telephone calls in a professional and timely manner; take accurate messages with a high degree of professionalism and courtesy.
• Arrange and set up conference calls.
• Distribute daily internal/external mail and overnight packages; send and distributes sales literature.
• Order and maintain office and kitchen supplies, coordinates office equipment maintenance.

QUALIFICATIONS:

• Associate's degree (A.A.) or equivalent, or one to three years related experience, or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite products.
• Minimum keystrokes of 50 wpm.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong interpersonal skills.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Demonstrated ability to plan and organize projects.

COMPETENCIES:

• Customer Service-- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills-- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Adaptability-- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality-- Is at work consistently and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Frequently required to lift/push/carry items up to 25 pounds. 

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