Job Description
The Guest Experience Leader is an important role that will help bring a new guest
experience to McDonald's. You will lead in delivering on the McDonald's brand
promise of "Making Delicious Feel Food Moment Easy for Everyone".
This means we want our guest to have an easy, personalized and enjoyable
experience
Job Requirements
- Create a warm and inviting environment.
- Genuinely engage and interact with guests.
- Friendly and personable.
- Welcome guests like you would welcome them into your own home.
- Be natural-let your personality shine!
- Smile
and have fun! It’s contagious!
Job duties
A hostess/host greets customers
(including children) as they enter a restaurant and departing Guests warmly
with a genuine smile(under mask) and eye contact Greet guests and start
conversations. Communicate with guest when they enter and with ordering
options.
Assist guests to complete orders on
kiosks. Assist guests (especially parents with young kids) in finding a table.
proactively approach families to
offer assistance. Make kids feel important-greet/have conversations with them.
Communicate with restaurant team to
provide feedback and recommendations on improving the guest experience.
Confidently handle guest concerns.
Ensure that the lobby is clean, cleaning
tables and floors in the lobby Cleaning restrooms and making sure restrooms are
stocked with soap and tissue
Ability to work positively in a fast-paced environment
Knowledge of the menu, with the ability to make suggestions.
Requsition ID: PDX_MC_2B25B819-E2E7-449A-A9A4-E325CC76875C_8426
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches. McDonald's
Job Tags
Local area,