Job Description

Winery Manager

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau lan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau lan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

The Winery Manager is responsible for the strategic and operational leadership of Chteau lan's winery, encompassing wine tastings, retail operations, winery tours, and private events. This role ensures alignment with brand standards while driving financial performance, enhancing the guest experience, and fostering a culture of excellence among the winery team. The Winery Manager oversees both short- and long-term planning for all aspects of winery operations, including budgeting, sales strategy, staffing, and guest programming. By identifying opportunities for innovation and operational improvement, the Winery Manager plays a key role in advancing the overall success and reputation of the winery as a luxury destination.

Plan and manage the Human Resources and operations of the winery to achieve customer satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short- and long-term planning and the management of the winery operations. Assists in the development and recommendations for the budget, marketing plans, and objectives, and manages within those approved plans.

Essential Duties and Responsibilities

Key Responsibilities:

• Guest Experience & Tasting Room:
• Lead the daily operations of the winery tasting room to ensure exceptional guest service.
• Oversee staff performance during wine tastings and educate team members on wine knowledge, storytelling, and upselling.
• Ensure tasting room ambiance, cleanliness, and presentation align with Chteau lan standards.
• Retail Operations:
• Manage retail wine and merchandise sales, including inventory control, display design, and product rotation.
• Collaborate with the marketing and purchasing teams to align product offerings with seasonal and guest trends.
• Track and report on sales performance, guest preferences, and retail KPIs.
• Tours & Education:
• Oversee the execution of guided winery tours, ensuring educational consistency and engaging guest experiences.
• Train and mentor staff on wine production, history, and the Chteau lan brand.
• Develop innovative tour experiences that enhance guest engagement and drive revenue.
• Private Events & Group Tastings:
• Partner with the Sales & Events team to coordinate private tastings, corporate events, weddings, and group experiences within the winery.
• Ensure smooth execution of winery-hosted events, maintaining operational flow and staffing.
• Support planning logistics including floor plans, wine selection, staffing schedules, and guest communications.
• Leadership & Administration:
• Hire, train, and lead a team of wine stewards, tasting associates, and supervisors.
• Create weekly schedules and manage labor according to business levels and events.
• Monitor P&L performance, drive revenue, control costs, and meet established goals.
• Maintain all licensing, health, and safety compliance for wine service operations.

Qualifications and Skills

Education & Experience:

• At least five years of management experience in Food and Beverage or Winery operations.

Knowledge, Skills & Ability:

• Advanced knowledge of the principles and practices within the food and beverage hospitality profession. Ability to study, analyze and interpret complex situations.
• Ability to stand and move throughout the hotel and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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