Installation & Field Service Technician (Houston) Job at TroGroup, Houston, TX

QjB1ZVlRQlNJS0tFdHFGVUQ2Z3BpU2NiYlE9PQ==
  • TroGroup
  • Houston, TX

Job Description

Exciting Opportunity - please note travel requirements and in office hybrid requirements. This position does not provide relocation assistance or visa sponsorship.

About Trotec:  

Trotec Laser is a leading international provider of advanced, high-speed laser equipment for cutting, engraving and industrial marking. With the broadest product line on the market, Trotec systems are used to cut, engrave or mark a wide range of materials including wood, paper, metal, acrylic, leather, stone, plastics, and more. The company's extensive line of quality laser systems, coupled with its unmatched service and support offerings, have made Trotec one of the industry's leading resources for computer controlled engraving equipment and marking systems. Trotec highly values innovation and R&D; in fact, over a decade ago Trotec developed the world's first laser system that combines CO2 and fiber laser technology in one machine. All major equipment components and products are manufactured in the U.S. and Austria. Trotec machines are currently used in more than 90 countries around the globe. With 500 employees working in 17 international sales branches, Trotec offers customers an international service and sales network. Trotec's U.S. presence is headquartered in Plymouth, Mich., with additional service and support centers in Anaheim and the San Francisco Bay area, Calif., Arlington, Texas, Atlanta, Ga, Hillsborough, N.J., Raleigh, N.C., Seattle, Wa., and Tampa, Fla., For more information, please visit  . 

 

About the Position:  

Are you a customer focused, self-starter, with strong technical skills? Are you looking for an opportunity with a growing company that offers a fast pace, exciting working environment and  excellent benefits for you and your family ? Then we want to hear from you! We are looking for an experienced installation & field service technician to join our team in Houston, Texas. 

Description:  

Galvo and Flatbed - Co2 and Fiber Laser Machinery. Provides onsite repairs and technical training as well as technical support via phone, email and other electronic communication between customers and sales staff. This position requires frequent travel within the US. This is a direct hire assignment and pay will be based on relevant experience. Trotec offers a friendly work environment, extremely competitive benefits package including health, dental, vision, and life insurance, 401K with company match and paid vacation. Qualified candidates can interview and start immediately. 

You will be required to be onsite 2 days per week at our location in Houston - 505 N Sam Houston Pkwy E, Houston, TX 77060. You must be able to commute to this location periodically.

New Hire Training will take place one week in Arlington TX and one week in Plymouth MI at the company's expense. You must be able to travel to these locations when you start employment. 

Responsibilities:  

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned. 

  • Provide exceptional customer service.  
  • Clearly and professionally interact with customers 
  • At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties.  
  • Use electrical and electronic knowledge to help troubleshoot and solve issues. 
  • Interface with cross functional work teams such as applications, sales, customer service 
  • Submit organized and well documented service reports for each repair. 
  • Help to develop or adjust existing technical documentation 
  • Work as required with minimal supervision in compliance with all safety requirements 
  • Must be able to lift 70 pounds without aid  
  • Diagnose system problems and correct or advise on operational or repair issues via onsite visit, email, phone and other electronic communication in a timely and professional manner.  
  • Ability to perform at a high level during difficult high-pressure situations. 
  • Provide operational, applications, and maintenance training to customers. 
  • Install and configure hardware and software upgrades. 
  • Other duties as assigned.  

Skills and Experience:  

  • Customer focused  
  • Self-starter 
  • Great listening skills  
  • Strong mechanical and electrical aptitude and knowledge 
  • Ability to read electrical diagrams and mechanical drawings 
  • Detail oriented with excellent analytical and organizational skills 
  • Strong computer skills  
  • Excellent communication skills (oral and written)  
  • Effective troubleshooting skills  
  • Knowledge of laser systems CO2 and/or fiber  
  • Proficient in one or more graphic design and/or Cad/Cam software packages such as Corel Draw, Adobe Illustrator, AutoCAD, Alpha CAM, Master CAM or similar 
  • Able to work independently and efficiently to meet deadlines 
  • Able to promptly answer support related email and phone calls 
  • Self-motivated, detail-oriented and organized  
  • Salesforce experience a plus  

Experience/Education:  

  Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, and mechanics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid driver’s license and record. 

Job Tags

Work experience placement, Immediate start, Relocation package, 2 days per week,

Similar Jobs

Ahern Agribusiness, Inc.

Executive Administrative Assistant Job at Ahern Agribusiness, Inc.

 ...in achieving sustainable success. Executive Administrative Assistant Key Responsibilities Provide direct, high-level administrative...  ...on experience Ahern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive... 

Southwest Steel

Quality Control Inspector Job at Southwest Steel

 ...welding processes to ensure compliance with SWS WPS variables and proper use of welding consumables. Perform nondestructive testing (NDT) of welds and materials when qualified or coatings inspections when trained and qualified. Complete detailed and accurate reports... 

Irca Group

Director of Quality Assurance (Chicago) Job at Irca Group

 ...international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers (e.g. CPG). Core products include chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and... 

Piccadilly Restaurants

Food Service Sales Manager Job at Piccadilly Restaurants

 ...Food Service Sales Manager Piccadilly Cafeteria Locations: South Louisiana Area (Lafayette, Baton Rouge, New Orleans) Base Salary: $45K-55K + Commission | Auto & Cell Allowance | Paid Travel Expenses | Meal Card Drive Growth and Make an Impact with Piccadilly Food... 

Amwaste

Landfill Compactor Operator - Heavy Equipment Job at Amwaste

 ...Full-time Description Job Title: Landfill Compactor Operator Job Type: Full-time Location: 172 Roger Brown Road, Barnesville...  ...trash. The ideal candidate will have experience in operating heavy machinery and be able to work in a fast-paced environment. Responsibilities...